People

Distinguishing advocacy from influence, and why leverage matters more than enthusiasm
Champions are common, leverage is rare
Modern B2B buying is collective. The average purchase involves ~13 stakeholders, and 89% of purchases span multiple departments. At the same time, 86% of purchases stall somewhere in the journey. In this environment, having “a champion” is easy. Having a champion who can navigate cross‑functional risk and move a decision to authorization is rare.
Buying also plays out across about ten interaction channels. Over half of decision makers say they are likely to switch suppliers if their cross‑channel experience is clumsy. That means internal advocates must carry a consistent, defensible story across emails, chats, portals, and executive reviews. Enthusiasm without leverage tends to dissipate as the story travels.
Belief moves meetings, leverage moves outcomes
Late‑stage stalls often trace back to “confident” forecasts based on a vocal champion. The stall is structural, not personal. In software buys, the CFO frequently has final decision power (79%), Legal slows or blocks 61% of purchases, and 57% of buyers expect ROI within three months. If your champion cannot influence these risk owners, their support will not convert to an authorized yes.
Technical realities magnify the issue. Only ~28% of enterprise apps are connected on average. 81% of IT leaders say data silos hinder transformation, and 95% report integration as a hurdle when adopting AI or new systems. Champions who cannot marshal integration clarity and governance artifacts will watch approvals slip to “not yet,” no matter how strong the business case sounds.
What “leverage” actually is
Leverage is the demonstrated ability to cause internal actions that would not happen otherwise. In practice it comes from at least one of three controls:
Budget control or direct influence on spend.
Risk control over Finance, Legal, Security, or Operations concerns.
Access to decision makers who can authorize the choice.
Champions with leverage change sequencing, insert the right stakeholders at the right time, and secure decisions. Champions without leverage increase activity without reducing uncertainty.
Behavioral signals your champion has real internal leverage
They can convene risk owners quickly. If your champion can get Finance, Legal, Security, or Operations into a working session within a week, you are closer to a durable yes. That matters because these functions dominate the last mile and set tests like ≤ 90‑day ROI and contract/data controls.
They clarify approval logic, not just steps. They name who approves, who influences the approver, and what evidence those people require. That is how deals avoid the 86% stall trap.
They secure executive time. In journeys spanning ten channels, executive airtime is scarce. Champions who secure it have real pull.
They trigger real work internally. Examples: a CFO pre‑read request, Legal’s contract checklist, IT’s data‑flow review. In low‑connectivity, siloed estates, these steps are unavoidable. Leverage shows up as the ability to start them early.
Red flags your champion lacks leverage
“We need to socialize this” without names or dates. Vague socialization is how committees postpone choices in groups of ~13 people.
Escalating requests for vendor materials in place of convening decision owners. That pattern increases motion but not safety, which CFO and Legal will demand.
Inability to book risk owners or to confirm decision criteria. Where 81% cite data silos and 95% cite integration hurdles, missing the people who own those risks is predictive of slippage.
How to test leverage without bruising trust
Use specific, outcome‑based requests that are normal in healthy cycles. Then watch what happens.
“Could we schedule a 45‑minute working session with Finance to align on a ≤ 90‑day outcome plan and TCO ranges?”
“Can you invite Legal and Security to review a one‑page data‑flow and controls summary before we redline?”
“Who besides you must be comfortable even if they do not sign, and may we include them in a short alignment checkpoint?”
Fast action is leverage. Slow roll is constraint. Either answer is useful and preserves the relationship.
Leverage shifts; re-qualify it as governance rises
Champions often have more influence during exploration and less during authorization, when CFO and Legal standards take over. Conversely, some champions gain leverage after a sharp pilot proves value and de-risks integration. Recheck leverage at each stage transition so your forecast reflects who can move what now.
If your champion lacks leverage, evolve the strategy
Broaden the influence map to include budget, risk, and authorization owners.
Position your champion as sponsor rather than driver; protect their credibility.
Offer governance‑ready artifacts that make it easier for them to enroll risk owners: executive one‑pager, TCO with ranges and sensitivities, and a governance packet that covers data flows, access, encryption, and logging. In siloed estates with low connectivity, these artifacts accelerate real progress.
Actionable takeaways
For sellers
Separate enthusiasm from leverage early. Qualify with concrete asks that require internal action.
Track behavioral proof of influence: convening risk owners, clarifying approval logic, securing executive time.
Requalify leverage at each stage as governance intensifies. Build support beyond the champion to withstand CFO/Legal scrutiny.
For sales leaders
Inspect pipeline for untested champion assumptions. Ask, “What can our champion actually change this week?”
Forecast using governance readiness indicators, not meeting counts: engaged risk owners, accepted artifacts, and scheduled approvals.
Champions create momentum. Leverage creates commitment. In cross‑functional, omnichannel decisions, the difference determines whether your deal becomes an approved purchase or an elegant stall. Test for leverage, earn the trust of risk owners, and your “yes” will survive scrutiny.
Sources
Forrester, The State of Business Buying, 2024 (stakeholders, cross‑department purchases, stall rate). https://www.forrester.com/press-newsroom/forrester-the-state-of-business-buying-2024/
McKinsey, B2B Pulse 2024 (ten channels; switching risk). https://www.mckinsey.com/capabilities/growth-marketing-and-sales/our-insights/five-fundamental-truths-how-b2b-winners-keep-growing
G2, 2024 Buyer Behavior Report (CFO final say; Legal slows/blocks; ≤ 90‑day ROI). https://www.businesswire.com/news/home/20240612200283/en/G2-Report-AI-Fuels-Software-Spending-But-Buyers-Expect-Fast-ROI
Salesforce/MuleSoft, Connectivity Benchmark 2024 (app connectivity; data silos; integration hurdles). https://www.salesforce.com/news/stories/connectivity-report-announcement-2024/








